Archives for category: Organizational storytelling

Ads for Canadian banks focus on things they figure their customers care about – credit cards, investments, loans, banking services, consumer goods. The stories they tell are bland, cautious, predictable. They want us to see them as responsible and fiscally conservative.

Those are good qualities for banks. Given the economic chaos of the last few years, we want to believe our money is safe. So a marketing story that makes us feel safe is probably a good business decision. Somehow I can’t imagine a Canadian bank making a social justice statement with its advertising.

That’s what Argentina’s Banco Provincia does with this ad, and it’s a fascinating cultural reflection. We see a vehicle stop. An older man gets out and walks up to an attractive hairdresser, who is standing outside her shop. He apologizes for mistreating her and tells her he asked the bank for a car loan because that same bank granted her—a transgendered woman—a loan to start her hairdressing business.

Argentina is ahead of tolerant Canada in creating an atmosphere of acceptance for transgendered people. It’s encouraging to know that in 2009 Marcela Romero, an activist who fought successfully for the right to have a sex change, was chosen Argentina’s Woman of the Year.

I don’t think we’ll see an ad like this one on Canadian television this year, but the time is coming nearer when we will.

[Keep reading below the video to see one of the reasons I think such ads in Canada are a long way off.]

A postscript to this story, from a Canadian perspective:

No one will be surprised to note that Royal Bank’s ads don’t mention the compensation it gives its CEO. In 2010 Gordon Nixon received $11 million in direct compensation and a pension top-up of $810,000. Another four RBC officers divided up a pie worth $28.08 million.

That same year Toronto Dominion CEO Ed Clark scooped $11.3 million. Scotia Bank’s Richard Waugh came in third, at $10.7 million. Bank of Montreal’s Bill Downe earned $9.5 million. Scotia Bank’s CEO, Gerry McCaughey made a mere $9.34 million.

The heads of Canada’s Big Five banks earned a total of $51.84 million. Statistics Canada figures always lag behind the current year so the closest I can report is that in 2008 the average income after tax of all families of two or more was $74,600. Singles averaged $31,000.

To put that in context, let’s assume those CEO’s didn’t hire smart accountants, lawyers and financial advisors to shelter most of their income. Instead, let’s assume they paid the full 29% owed by anyone making over $128,800. Ludicrous, I know, but it’s a starting point.

Discounting additional income from those CEO’s wives and any investment income they might have, they had an average after-tax pay of $8.4 million. Divide that by the average family income, and each of them made about 113 times as much as the average Canadian family and more than 270 times the average single.

They can afford to buy the things their marketing tells us are important – houses, cars, vacations. Do they really deserve to make that much more than ordinary folk?

Time for a new story.

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When the U.S. FedBizOpps (Federal Business Opportunities) Web site advertises a workshop entitled, “Analysis and Decomposition of Narratives in Security Contexts”, it’s time to face up to the shadow side of storytelling. Since the workshop took place February 28, 2011, I figure the workshop URL may disappear any time. So let me assure you that even if the link is broken when you click on it, this workshop is for real.

The full title was “Stories, Neuroscience and Experimental Technologies (STORyNET): Analysis and Decomposition of Narratives in Security Contexts.” The hosting agency was the Defense Sciences Office (DSO) of the Defense Advanced Research Projects Agency (DARPA). Here’s the description:

This workshop is intended as a precursor to exploring the neurobiological mechanisms which undergird narrative processing so as to establish fertile ground for connecting our understanding of the neuropsychology of stories with models, simulations and sensors salient to security concerns. To this end, the workshop will focus on surveying theories of narrative, understanding what role they play in security domains, and establishing the state of the art in story analysis and decomposition frameworks.

If you remember Orwell’s 1984, you may recognize an unnerving similarity to the Ministry of Truth and its Fiction Department. One of the first things the novel’s government had to do was normalize a new language. Newspeak turned ordinary stories on their head.

Wandering through the DARPA Web site, where war is normalized as nothing more alarming than business strategizing, I got to thinking about George W. Bush on “weapons of mass destruction”, Sarah Palin putting cross hairs on the districts of pro-health care reform Democrats or the Harper government’s decision to scrap the long-form census because it was “coercive and intrusive”.

What all three examples have in common is a defective story with serious ramifications. Soldiers and civilians continue to die in Iraq. Palin supports powerful forces working to keep Americans from having universal health care. The Harper government’s decision to scrap the longer census means there will be inadequate information on which to base policy and funding decisions. When questioned about their actions, Bush, Palin and Harper all created new stories to explain how right they were.

George Orwell explained how it works in his appendix to 1984, “Principles of Newspeak”:

When Oldspeak had been once and for all superseded, the last link with the past would have been severed. History had already been rewritten, but fragments of the literature of the past survived here and there, imperfectly censored, and so long as one retained one’s knowledge of Oldspeak it was possible to read them. In the future such fragments, even if they chanced to survive, would be unintelligible and untranslatable.

I believe in the power of story but acknowledge its knife cuts both ways. We owe it to our children and to the seventh generation to avoid Newspeak, to tell stories that shed light, that inform, that inspire and that, ultimately, lead to a better world.

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“I can’t tell a story,” he said. “My memory’s gone. I’m just here to listen”

The man sat on his motorized wheelchair, in a workshop on telling stories. I remember his jaunty cap and the fringe of grey hair around his ears and the back of his neck. We were at the Tulsey Town Storytelling Festival in Tulsa, Oklahoma. I was giving the group some tips on crafting a compelling tale from the flotsam and jetsam of their lives.

We did some exercises to stir their creative juices. I wanted them to leave with one good story they could wow their friends with, some gem mined from the ore of their lives. We worked at chipping away extraneous detail until only the shining core remained.

They all tried and most were eager to share their polished stones. The man in the wheelchair listened. His eyes were lively. But he couldn’t handle any of the exercises. They were tapping into the labyrinth of his short-term memory. That part of his brain was a jumble. Words dropped in and rolled off into dead ends or got lost around corners.

He dug a gem from the treasure box of his life (Photo courtesy of Sam at Photos8.com, whose work is brilliant)

Still, he laughed and nodded and sighed. I could see he was enjoying himself but was disappointed he couldn’t participate. At the end of the workshop, I learned how wrong my definition of participation had been.

He looked at me with a mischievous grin. “I love listening to stories, but I didn’t think I could ever be a storyteller. Now I know I can.” Others had stopped to talk so he ignored my startled expression and rolled away.

A story swap ended the day. That’s where anyone with a short story to tell can sign up for the chance to share a tale with the kind of receptive audience that flocks to storytelling festivals.

Our man in the wheelchair motored to the front. When all eyes were on him, he said, “Until today I believed I could never be a storyteller. My short-term memory is gone. I thought I had to learn stories in order to tell them. Now I know I can dig in the treasure box of my memories.”

That man dug a gem out of the treasure box of his memories. His short story had us holding our sides with laughter. The storytellers in the audience were wide-eyed with admiration. Here was a natural spinner of tales, a weaver of words, a teller who held us spellbound.

He also had an audience. I don’t know if he found other audiences after that day. I hope so. He was a gifted storyteller.

I thought of him yesterday when I ran across the report of a study carried about by University of Missouri Researchers. Patients with mild to moderate dementia increased their social interaction and were happier, an effect that lasted for weeks after the storytelling sessions. They were using the TimeSlips Creative Storytelling program, designed to tap into the imagination of Alzheimer’s patients. TimeSlips discovered that people with mid to late stages of memory loss may no longer be able to string together a story with beginning, middle and end. But they still have a treasure box of memories, full of shining stones.

We all have a treasure box. One of the greatest gifts we can give each other is to share our shining stones.

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Peter GuberWith Tell to Win, Peter Guber throws his hat into the growing ring of people who understand that sometimes the distance between success and failure is a story. From the first page, Guber demonstrates both his mastery and his awareness of what makes a story work.

Tell to Win focuses on “purposeful” stories. These are stories with a mission, not just entertaining anecdotes. Guber writes, “They cleverly contain information, ideas, emotional prompts, and value propositions that the teller wants to sneak inside the listener’s heart and mind.”

Having stumbled into the field of organizational narrative many years ago, I jumped at the chance to review the book. Developing my own practice, I’ve learned from a string of intelligent, articulate practitioners. So I’m happy to report this new entry in the cannon lives up to expectations.

For one thing, it’s fun. That’s high praise. A book that doesn’t capture my interest quickly joins the pile of books I sample and pass on. This one kept me reading to the last page. I laughed, shuddered, and nodded my head as Guber spun tales of Michael Jackson’s mouse-devouring snake, Michael Milken’s “Keep dad in the game” campaign, and the New Guinean tribesmen’s plan to protect their tourists from the 9/11 terrorists.

Anyone with Peter Guber’s breadth of life experience has fascinating stories to tell, but not everyone knows how to relay them. Guber does. If the book were only a collection of his memories, it would win a place on my shelf. But Tell to Win is more than that because the author has stopped to analyze why the stories he tells, and the best he hears, are so powerfully effective.

He did not just rely on his own considerable powers of observation. He questioned people whose training and experience he could trust, people like Robert Rosen, Dan Siegel, Steven Denning, and many more. He hosted conversations at the UCLA School of Theater, Film and Television, where he is a full professor. And then he reflected, synthesized, and wrote.

Tell to WinThe result of this thorough examination will lead even the most tentative storyteller to become more adept at engaging an audience. Tell to Win starts with the “why” and leads readers through the “how”, illustrating every point and every technique with compelling stories—the kind of purposeful stories Guber believes are game changers.

These stories are game changers because they have a purpose. They are not just entertaining stories, though that is a pre-requisite. They are stories that climb into the hearts and minds of listeners, planting a seed that can grow into action.

When asked if people who aren’t natural storytellers can learn the skill, Guber replied: “Every single person who has watched television, gone to a movie, read a book, listened to a speech, read a newspaper, talked to their family is a story listener. You just turn it on its head and recognize that the same tools for listening done the other way are for telling.”

Tell to Win demonstrates this premise from the first story to the last. Along the way Guber reveals what goes into a good story, how to tell it compellingly, how to connect with an audience, and how to motivate action. Whatever sector you work in, the book will help you learn how to do what the subtitle promises: “Connect, persuade, and triumph with the hidden power of story.”

Peter Guber, Chairman and CEO of Mandalay Entertainment Group, has been a force in the entertainment industry for over thirty years. He has told memorable stories in the films he personally produced or executive produced, including Rain Man, Batman, The Color Purple, Gorillas In The Mist, and Flashdance which have resonated with audiences all over the world, earning over three billion dollars worldwide and garnering more than 50 Academy Award nominations. Guber oversees one of the largest combinations of professional baseball teams and venues nationwide and is the owner and co-executive chairman of the Golden State Warriors.

Peter Guber and Dalai Lama

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No way I could resist checking out a company that calls itself Storytellers for Good. I first learned about them through a short video that had me crying from the start. The story of the founding of Mama Hope caught me from the first shots of Kenyan women and children, dancing and singing, but I was hopelessly engrossed when a young sponsored student began talking about the woman who gave him hope.

A link from there led to the stories4good YouTube channel. Curious about the video makers, I followed a link to Storytellers for Good. Their slogan rolls easily off the tongue: “Promoting goodness…inspiring greatness”.

In the best spirit of “show, don’t tell”, they promote their work—which is helping organizations tell their stories—by highlighting the stories they have created for clients. Links to their videos are the first thing that appears when you click on their home page.

Those wanting to dig behind the videos, to understand the company and how they approach clients’ stories can click on the News/Blog link.

This is a site that will inspire anyone wanting to tell a better story of a project or initiative, but it’s also a full-meal deal for anyone with an open heart and a love of a good story.

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For years friends teased me about my unwavering loyalty to Macs. They’d brag about the prowess of PCs, their market dominance, their cheaper and more plentiful software.

They were right on all counts, and I didn’t give a fig. Not when the PC world copied Apple’s more user-friendly style. Not if my bank account was flat when it was time to buy a new computer. Not when Apple’s sales appeared to be on a terminal, downhill slide.

And I was right to hang on. The little company that could is such a power house it keeps raising the bar in the consumer electronics world. I think storytelling has played a major role.

Check out the 1984 ad that introduced the Apple Macintosh computer. Gives me the willies even today, but it became a topic of conversation and a launching pad for sales. People who saw themselves as iconoclastic, rules-breaking creatives had a new toy that set them apart from ordinary geeks.

Years and many computer versions later, the Mac vs. PC ads played on the story all faithful Mac users believe: that PCs are a sorry excuse for a computer by comparison with our beloved Macs. Here are two that tell the Mac story with humour. The first focuses on the security issues that plague PCs, the second on the long history of buggy Windows operating systems.

Mac enthusiasts have their own stories to tell. Here’s a short video comparing a 2007 PC with a 1984 Mac.

And if imitation really is a form of flattery, all the Mac ad parodies are ample indication of the power of Apple’s storytelling. A Google search on YouTube turns up dozens. You’re on your own here. I sampled quite a few of them but didn’t find any worth sharing.

While PC users were crowing about all the games and cheap software they could use on their machines, Apple’s innovators were dreaming up new ways to persuade consumers to part with their cash. The iPod was followed by the iPod Touch, the iPhone by the iPad. The company’s stories became upbeat, modern, fun. One narrative remained, and it’s been an underlying story from the start: Apple/Mac products are for the in-crowd, for those more savvy, more insistent on quality.

Never mind that the graphics argument (superiority of Macs) no longer holds as much weight, that Microsoft Office is the heavyweight champion next to Apple’s iWork (which I use and prefer), that PCs still rein supreme in the personal computer world (in spite of their susceptibility to viruses), or that other companies are coming out with competitive products (such as the Blackberry and Kindle).

My only stake in the company is as a consumer, but, I confess, I’m one of those smug Apple users. I bought the Apple story years ago and never stopped believing it, even when the company was on shaky grounds. I believe it still.

That’s a successful story.

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My friend was adamant. “There are no rats in my neighborhood!”

I’d stopped by for a visit to a lovely home in a decidedly upper-middle-class area of Seattle. On my way up to the door, I spied a big, grey rat scurrying among the garden plants. Since rats are ubiquitous, I didn’t find anything unusual about it.

The friend I was visiting was offended when I mentioned the rat. Not her fault really. Rats have a bad reputation. When we think of rats in western cultures, we think of stories such as

  • rats spreading plague in the dark days of the Black Plague
  • the Pied Piper ridding Hamelin of rats by piping an enchanting tune
  • scenes in horror films where hundreds of rats attack a bound victim
  • rats stowing on board ships
  • expressions such as “rat-faced”, “I smell a rat”, “rat on someone”, “dirty rat”

Rats are intelligent, social creatures. They don’t deserve their bad reputation. They need a new story that will rehabilitate their image. Maybe something that will make labs think twice about inflicting pain. A story that will bring respect to these much-maligned rodents.

And here it is. Bart Weetjens admires rats. He knows there are some things they do better than humans, like recognize odors. So he trained them and put them to work sniffing out land mines and tuberculosis. Turns out they trump humans and our machines many times over on both those tasks. And they ask little in return.

This TED video is twelve minutes long. Watch this, and you’ll have a new story about rats, a story that will make you look at them with respect.

This is important because so many of the stereotypes and misconceptions that divide us as people, that rip apart organizations and shatter families and plunge us into wars, are really a function of unhealthy, inaccurate, or incomplete stories. I’m not saying that telling a new story about rats would convince the fleas who feed on them not to spread diseases from rats to humans. I’m not naive enough to claim that if we all knew the stories of Osama bin Laden, Margaret Thatcher, Gandhi, and our next door neighbour, we’d usher in peace on earth.

But I do believe we’d be more careful with each other, our fellow creatures, and our planet if we acknowledged that our stories are always like the ones the blind men told about the elephant—predicated on our partial knowledge of any topic we broach.

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Events in the U.S. and Canada are making me think about the upcoming Reinvention Summit Michael Margolis is masterminding. From November 11 to 22 over thirty storytelling visionaries will be gathering around the electronic fire, to share their insights and spark discussion.

The summit seems particularly timely to me since two major streams of reinvention stories have been kicked off in the last twenty-four hours. How these stories are crafted and played out will have significant impact in the coming months.

Before I went to bed on November 2nd, the U.S. Democrats and President Obama were already starting to create a new story. Having retained control of the Senate but lost the House, they were beginning to shape a story that could move beyond the heady optimism of the 2008 election without losing sight of the promised changes that swept them into office.

The Tea Party was already spinning stories that made their relatively poor showing sound like a major coup. And, of course, the Republicans were crowing about their takeover of the House and conveniently ignoring the Tea Party dissidents as they carved out a story about how they were going to put the brakes on every forward-thinking program that has managed to get past their heel-dragging in the past two years.

In Canada November 3rd started with another reinvention story in the making. The Premier of British Columbia, Gordon Campbell, suddenly announced he was resigning. He’s now in his third term, with an approval rating that has sunk to 9%. He dropped hints in his speech about how he’s going to edit the story of his years in the top spot in our province.

What was particularly interesting to me was listening to both his supporters and his opposition. The stories from his supporters were predictably laudatory but showed carefully crafted and shared briefing notes. By the third or fourth supporter, I knew almost word for word what they were going to say, thanks to the story editors in the Liberal Party inner sanctum.

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Download this storytelling manifesto to learn more about 15 storytelling axioms

On the other hand, some of his opponents, taken by surprise at the Premier’s resignation, were telling stories that were polar opposites of the ones they’d been telling during the years of Campbell’s tight control and the months of anti-HST campaigning. (For those not in BC or Canada, we’ve recently been slapped with a Harmonized Sales Tax of 12%. Depending on which stories you believe, it’s either a heinous attack on our pocketbooks or a smart approach that will bring business to the province.) I was relieved when one opponent refused to gloss over the gutting of the civil service or the privatization of so many things that were delivered into corporate hands.

In both the U.S. and Canada, there’ll be a lot of story rewrites in the coming weeks. So this is a particularly good time to jump into the Reinvention Summit and engage in some vigorous discussion about the role of stories, why they are so powerful, and what it all means for us, as story-making creatures.

Registration starts as low as $11.11. You can tune in during the scheduled times or download the broadcasts for later listening. With so many thoughtful speakers lined up, the summit will have no trouble supporting the statement, “If you want to change the world, change your story.”

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Friends of the Earth have created a very powerful short plea for the “men in suits” to act on what they already know to avert disaster due to climate change. Using a child as narrator and some clever visual storytelling, the video is a graphic summary of the problem and the need for urgency.

I found this through a new Twitter friend, Nick Kellet. He’s CMO and Product Strategist for HuStream, a company that “mixes human psychology video wizardry and web-based technology to redefine viewer engagement.” Browsing around their site gave me all kinds of ideas for using storytelling for promoting, informing and inspiring.

One very exciting example is a “video conversation” that features children from a school that raised $16,000 for a project called “Free the Children“. A second example is a promo video for Isagenix’s Beyond Courage personal development retreat.

There are lots more good examples on the Friends of the Earth YouTube Channel and on HuStream. Have to say I’m proud to know the latter is a company right here in my own home town of Kelowna, British Columbia.

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Kathy Hansen has been searching for the Holy Grail of storytelling in presentations. You can follow the search in her excellent blog, A Storied Career. Today she thinks maybe she has found it.

Her quest led her to Servant of Chaos and the presentation Gavin Heaton created to train young citizen journalists how to tell stories with social media.

Storytelling for Social Media” begins with the story of a girl who wrote a message on a balloon: “Please return to Laura Buxton.” The balloon’s flight sets in motion an astonishing chain of circumstances that Heaton uses to show how social media can be used in “creating the coincidences that lead to an emotional connection.”

You can watch the presentation below, but don’t stop there. Heaton’s Web site is a stimulating exploration of a wide variety of trending topics.

[The Mad Men episode he used in the presentation is disabled, but you can still view it online by clicking on this link.]

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