Archives for posts with tag: business storytelling

Peter GuberWith Tell to Win, Peter Guber throws his hat into the growing ring of people who understand that sometimes the distance between success and failure is a story. From the first page, Guber demonstrates both his mastery and his awareness of what makes a story work.

Tell to Win focuses on “purposeful” stories. These are stories with a mission, not just entertaining anecdotes. Guber writes, “They cleverly contain information, ideas, emotional prompts, and value propositions that the teller wants to sneak inside the listener’s heart and mind.”

Having stumbled into the field of organizational narrative many years ago, I jumped at the chance to review the book. Developing my own practice, I’ve learned from a string of intelligent, articulate practitioners. So I’m happy to report this new entry in the cannon lives up to expectations.

For one thing, it’s fun. That’s high praise. A book that doesn’t capture my interest quickly joins the pile of books I sample and pass on. This one kept me reading to the last page. I laughed, shuddered, and nodded my head as Guber spun tales of Michael Jackson’s mouse-devouring snake, Michael Milken’s “Keep dad in the game” campaign, and the New Guinean tribesmen’s plan to protect their tourists from the 9/11 terrorists.

Anyone with Peter Guber’s breadth of life experience has fascinating stories to tell, but not everyone knows how to relay them. Guber does. If the book were only a collection of his memories, it would win a place on my shelf. But Tell to Win is more than that because the author has stopped to analyze why the stories he tells, and the best he hears, are so powerfully effective.

He did not just rely on his own considerable powers of observation. He questioned people whose training and experience he could trust, people like Robert Rosen, Dan Siegel, Steven Denning, and many more. He hosted conversations at the UCLA School of Theater, Film and Television, where he is a full professor. And then he reflected, synthesized, and wrote.

Tell to WinThe result of this thorough examination will lead even the most tentative storyteller to become more adept at engaging an audience. Tell to Win starts with the “why” and leads readers through the “how”, illustrating every point and every technique with compelling stories—the kind of purposeful stories Guber believes are game changers.

These stories are game changers because they have a purpose. They are not just entertaining stories, though that is a pre-requisite. They are stories that climb into the hearts and minds of listeners, planting a seed that can grow into action.

When asked if people who aren’t natural storytellers can learn the skill, Guber replied: “Every single person who has watched television, gone to a movie, read a book, listened to a speech, read a newspaper, talked to their family is a story listener. You just turn it on its head and recognize that the same tools for listening done the other way are for telling.”

Tell to Win demonstrates this premise from the first story to the last. Along the way Guber reveals what goes into a good story, how to tell it compellingly, how to connect with an audience, and how to motivate action. Whatever sector you work in, the book will help you learn how to do what the subtitle promises: “Connect, persuade, and triumph with the hidden power of story.”

Peter Guber, Chairman and CEO of Mandalay Entertainment Group, has been a force in the entertainment industry for over thirty years. He has told memorable stories in the films he personally produced or executive produced, including Rain Man, Batman, The Color Purple, Gorillas In The Mist, and Flashdance which have resonated with audiences all over the world, earning over three billion dollars worldwide and garnering more than 50 Academy Award nominations. Guber oversees one of the largest combinations of professional baseball teams and venues nationwide and is the owner and co-executive chairman of the Golden State Warriors.

Peter Guber and Dalai Lama

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For years friends teased me about my unwavering loyalty to Macs. They’d brag about the prowess of PCs, their market dominance, their cheaper and more plentiful software.

They were right on all counts, and I didn’t give a fig. Not when the PC world copied Apple’s more user-friendly style. Not if my bank account was flat when it was time to buy a new computer. Not when Apple’s sales appeared to be on a terminal, downhill slide.

And I was right to hang on. The little company that could is such a power house it keeps raising the bar in the consumer electronics world. I think storytelling has played a major role.

Check out the 1984 ad that introduced the Apple Macintosh computer. Gives me the willies even today, but it became a topic of conversation and a launching pad for sales. People who saw themselves as iconoclastic, rules-breaking creatives had a new toy that set them apart from ordinary geeks.

Years and many computer versions later, the Mac vs. PC ads played on the story all faithful Mac users believe: that PCs are a sorry excuse for a computer by comparison with our beloved Macs. Here are two that tell the Mac story with humour. The first focuses on the security issues that plague PCs, the second on the long history of buggy Windows operating systems.

Mac enthusiasts have their own stories to tell. Here’s a short video comparing a 2007 PC with a 1984 Mac.

And if imitation really is a form of flattery, all the Mac ad parodies are ample indication of the power of Apple’s storytelling. A Google search on YouTube turns up dozens. You’re on your own here. I sampled quite a few of them but didn’t find any worth sharing.

While PC users were crowing about all the games and cheap software they could use on their machines, Apple’s innovators were dreaming up new ways to persuade consumers to part with their cash. The iPod was followed by the iPod Touch, the iPhone by the iPad. The company’s stories became upbeat, modern, fun. One narrative remained, and it’s been an underlying story from the start: Apple/Mac products are for the in-crowd, for those more savvy, more insistent on quality.

Never mind that the graphics argument (superiority of Macs) no longer holds as much weight, that Microsoft Office is the heavyweight champion next to Apple’s iWork (which I use and prefer), that PCs still rein supreme in the personal computer world (in spite of their susceptibility to viruses), or that other companies are coming out with competitive products (such as the Blackberry and Kindle).

My only stake in the company is as a consumer, but, I confess, I’m one of those smug Apple users. I bought the Apple story years ago and never stopped believing it, even when the company was on shaky grounds. I believe it still.

That’s a successful story.

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My friend was adamant. “There are no rats in my neighborhood!”

I’d stopped by for a visit to a lovely home in a decidedly upper-middle-class area of Seattle. On my way up to the door, I spied a big, grey rat scurrying among the garden plants. Since rats are ubiquitous, I didn’t find anything unusual about it.

The friend I was visiting was offended when I mentioned the rat. Not her fault really. Rats have a bad reputation. When we think of rats in western cultures, we think of stories such as

  • rats spreading plague in the dark days of the Black Plague
  • the Pied Piper ridding Hamelin of rats by piping an enchanting tune
  • scenes in horror films where hundreds of rats attack a bound victim
  • rats stowing on board ships
  • expressions such as “rat-faced”, “I smell a rat”, “rat on someone”, “dirty rat”

Rats are intelligent, social creatures. They don’t deserve their bad reputation. They need a new story that will rehabilitate their image. Maybe something that will make labs think twice about inflicting pain. A story that will bring respect to these much-maligned rodents.

And here it is. Bart Weetjens admires rats. He knows there are some things they do better than humans, like recognize odors. So he trained them and put them to work sniffing out land mines and tuberculosis. Turns out they trump humans and our machines many times over on both those tasks. And they ask little in return.

This TED video is twelve minutes long. Watch this, and you’ll have a new story about rats, a story that will make you look at them with respect.

This is important because so many of the stereotypes and misconceptions that divide us as people, that rip apart organizations and shatter families and plunge us into wars, are really a function of unhealthy, inaccurate, or incomplete stories. I’m not saying that telling a new story about rats would convince the fleas who feed on them not to spread diseases from rats to humans. I’m not naive enough to claim that if we all knew the stories of Osama bin Laden, Margaret Thatcher, Gandhi, and our next door neighbour, we’d usher in peace on earth.

But I do believe we’d be more careful with each other, our fellow creatures, and our planet if we acknowledged that our stories are always like the ones the blind men told about the elephant—predicated on our partial knowledge of any topic we broach.

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Friends of the Earth have created a very powerful short plea for the “men in suits” to act on what they already know to avert disaster due to climate change. Using a child as narrator and some clever visual storytelling, the video is a graphic summary of the problem and the need for urgency.

I found this through a new Twitter friend, Nick Kellet. He’s CMO and Product Strategist for HuStream, a company that “mixes human psychology video wizardry and web-based technology to redefine viewer engagement.” Browsing around their site gave me all kinds of ideas for using storytelling for promoting, informing and inspiring.

One very exciting example is a “video conversation” that features children from a school that raised $16,000 for a project called “Free the Children“. A second example is a promo video for Isagenix’s Beyond Courage personal development retreat.

There are lots more good examples on the Friends of the Earth YouTube Channel and on HuStream. Have to say I’m proud to know the latter is a company right here in my own home town of Kelowna, British Columbia.

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Computer graphics are so sophisticated these days it’s hard to know what’s real and what’s fake. These two videos are clearly in the latter category. No one watching them would believe a squirrel can play hacky sack or a penguin become a table tennis whiz.

The ads are no less fun for that. Both tell stories. Both are engaging. Whether or not they are effective in selling beer is something only Carlsberg knows. The first video shows the two ads. The second shows us how the animators created the squirrel ad.

Our digital world puts the story making in the hands of anyone who can afford a computer, a camera, and editing software. I celebrate that because I believe in the power and importance of creativity.

Story making is in our DNA. We can contribute our unique perspectives without needing a stamp of approval, a publisher, a film or recording studio, or a contract.

Where the issue becomes dicey is where the truth of what we’re seeing counts. Consider health claims on processed foods, safety assurances by chemical companies, and promises from politicians.

Documents can be manipulated. Photographs can be cleverly edited. Sound recordings can be pieced together from clips to make someone say something entirely fictional. Research can be skewed.

I do my best not to add to the confusion. A friend has asked me repeatedly why I insist on tracking down the truth of a story before posting it on my blogs. “You’re a storyteller,” she says. “Why does it matter, if it’s a good story?”

That’s a good question. It matters to me because I get tired of the emotion-manipulating stories that prove to be false. I love fiction and appreciate the craft involved in creating a world that is believable from the first paragraph to the final page. But I don’t appreciate being hoodwinked, and I know that much of what comes to me in print or digital form intends to do just that.

I love the stories I find and that people send for my blogs, and I always check them out before posting them. I cannot give an iron-clad guarantee they are true, but I can guarantee I have done enough sleuthing to have confidence in them.

They express points of view. Everything does, even the most “objective” news report or scientific research or courtroom testimony. But they do not intentionally add to the web of deceit that keeps us from making truly informed decisions.

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I generally consider myself fairly immune to advertising, but the ads for Apple’s FaceTime app for iPhone4 makes me want to run right out and buy this smart phone. And I don’t even carry a cell phone.

What so successfully bypasses my normal resistance is the stories. In this series of ads we people separated by distance who are connecting via FaceTime. A young woman tells her delighted husband he is going to be a dad. A new grandfather sees his son’s baby for the first time. The father of a teen with new braces gets her to crack a smile. A boyfriend reassures his girlfriend her new haircut is cute. And a series of people missing each other get to see and talk to the people they love.

Each small vignette is a piece of a larger story, and every one of them tugged at my heart.

Using stories to sell products is nothing new, but occasionally an ad campaign comes along that uses them particularly effectively. These Apple ads are in that category.

I’m not going to run out and buy an iPhone4. After all, FaceTime only works if the person you want to talk with also has Apple’s latest smart phone and the FaceTime app.

But I’m tempted.

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Greg Morris is another of the story practitioners whose work I follow. So it isn’t just because he posted an excerpt from Soaring on the wings of a story that I’m writing about him here. (Anyway, that post was on another of my blogs, Catching Courage.)

The reason I want to make sure you visit Greg’s site, What’s Your Story?, is that he regularly publishes brief excerpts from an astonishing array of storytelling resources. For example, the June 7, 2010, posting links to articles on “Why Story Trumps Craft”, why those who decry the end of storytelling are misguided, the phenomenon of creative nonfiction, and a lot more.

Office tools

What's Your Story finds stories everywhere (Office Tools photo courtesy of Photos8.com)

In addition to the regular storytelling updates, Greg offers listings of some excellent resources. Those wanting to learn how storytelling can benefit their businesses and their lives can sign up for consulting sessions or workshops and classes.

The ranks of story practitioners have expanded since the days when I reinvented myself as one. I didn’t even know there was a name for it back then. All I knew was that I was a performing storyteller living too far from audiences, with livestock and a farm to look after—and the accompanying bills to pay.

Annette Simmons was the first bonafide story practitioner whose work I discovered. Now there are a lot more, and we all benefit from the high quality work so many of them do.

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Lisa's e-booklet is available on her Story Coach site

Lisa's e-booklet is available on her Story Coach site

Story practitioners of every stripe work with individuals and organizations to craft the narratives that will sell their services, attract clients, build trust, and impact a company’s culture or bottom line. For Story Coach Inc.‘s Lisa Bloom finding the compelling story is key to success. Subscribers to Lisa’s business-building e-zine, “Kachanga!”, receive a free copy of her booklet, “5 Common Mistakes People Make that a Good Story Can Fix”.

The five mistakes Lisa singles out are:

  1. Confusing your audience
  2. Alienating your audience by using marketing and sales language
  3. Not giving your audience clear direction
  4. Not connecting emotionally with your audience
  5. Not sharing your passion—leaving your audience cold

The solution to all these mistakes is to craft a compelling story. The how-to of that crafting is what Story Coach offers, including teleseminars that meet the requirements for continuing education credits through Continuing Coaching Education, International Coach Federation.

In the November 12, 2009 issue of IAC Voice (blog of the International Association of Coaching), Lisa writes:

Businesses in every industry, including coaching, are discovering that as we develop our storytelling skills, we learn how to better market our services by creating our own compelling story–the authentic story of what we can offer. It is the story that people remember, it is the story that has the potential to attract clients, it is the story that is becoming increasingly recognized as an effective business tool.

Likewise, as we develop advanced “storylistening” skills, we can better understand the stories that our prospective clients tell us. From that, our sales and marketing process becomes more exact and this helps us grow our business and break through to a new level of success.

Check out Lisa’s Web site and blog for more.

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As this 5:55-minute video opens, a blind beggar sits by his hand-lettered sign as people walk by. Some toss coins. Most ignore him.

We see a businessman, carrying a briefcase, walking toward the square. Will he give the man a coin? Walk by? We know the juxtaposition of rich and poor is important to the story, but we don’t know how until the end.

I don’t want to give this one away so will only say that this beautiful little film is a good example of how changing the story can change the outcome.

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Religious leaders, teachers, grandparents, politicians, and advertisers have long understood the power of storytelling. In recent years business and organizational leaders have caught on, thanks, in part, to the work of people like Michael Margolis, Annette Simmons, Lori Silverman, Steven Denning, Seth Kahan, Shawn Callahan, and Rick Davies.

Now Michael Margolis offers the gift of a free download of his insightful small gem, Believe Me: a storytelling manifesto for change-makers and innovators.  In the introduction he sets the stage for his premise that our “vision, brand, and leadership need a bigger story.” He writes, “If you learn how to change the story, you can change anything.”

Margolis structures Believe Me as a story in three acts: How ideas become reality; Engaging the status quo; and Finding relevance. Each “act” begins with a story that provides an over-arching metaphor for the chapter’s content. As he builds the case for story as an essential business tool, the author makes an equally strong case that narrative is the primary building block of all change.

I wish I had had this poetic little guide to organizational storytelling when I began my career in community development. What I came to understand through direct experience, Margolis articulates so clearly I would have re-read Believe Me every time I began a new project.

Every section of the book is filled with gems. While Believe Me is short enough to read in an hour, it is meaty enough I found myself slowing down to reflect. Much of my professional life has been about working with groups to move beyond a broken or limiting story. Both my successes and my failures have taught me the truth of Margolis’s statement, “We cannot force our beliefs onto anyone. We must create a story worth believing. The future rests in our ability to tell these kinds of stories.”

Margolis has plans for guides that will add the practical side to this philosophical treatise. Those planned are: “1) what stories every entrepreneur must master, 2) how to use stories to effect large-scale change, and 3) the powerful elements that can transform any brand into a cultural flashpoint.”

The initial taste offered in Believe Me will have readers returning for the full story.

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